TERMS AND CONDITIONS

Effective Date: July 14, 2025

Welcome to DTL Merchandising. These Terms and Conditions (“Terms”) govern your use of our website dtl-merchandising.com (the “Site”) and the procurement of our global sourcing, manufacturing, production, and merchandising services.

By accessing our Site, requesting a catalog, or entering into a commercial agreement with DTL Merchandising, you agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Definitions

“Company” refers to DTL Merchandising, operating out of Sheung Wan, Hong Kong.
“Client” refers to the business, corporate entity, or professional purchasing services or physical goods from the Company.
“Goods” refers to custom Point of Sale Materials (POSM), promotional merchandise, corporate gifts, retail apparel, packaging, and any other custom collateral manufactured or delivered by the Company.

2. Quotations and Order Acceptance

All inquiries submitted via our Site or direct email are subject to evaluation. A quotation provided by DTL Merchandising does not constitute a binding contract until the Client issues a formal purchase order or written sign-off, and the Company confirms acceptance in writing. The Company reserves the right to decline any order request at its sole discretion.

3. Payment Milestones and Terms

The Client agrees to adhere to the commercial payment schedule specified in the formal contract or invoice issued by DTL Merchandising. Unless otherwise explicitly agreed upon in writing, our standard terms require a 30% deposit upfront upon placing the order, and the remaining 70% balance paid in full prior to shipment. Failure to meet payment milestones will result in immediate production and logistical holds, and DTL Merchandising will not be held liable for any resulting project or delivery delays.

4. Samples and Pre-Production Mockups

To maintain quality standards and avoid manufacturing defects, custom bulk production runs require formal pre-production validation. DTL Merchandising requires the Client to formally sign off on the final pre-production mockup or layout design before mass manufacturing commences. Once the Client provides written or electronic approval of the final mockup, the Company is authorized to begin factory production. DTL Merchandising is not liable for structural, color, or layout errors that match the approved final mockup.

5. Strict No-Cancellation and No-Refund Policy

Because the Goods are custom-made, custom-branded, and specifically manufactured according to Client intellectual property (logos, graphics, corporate styling), ALL bulk custom orders are strictly final. Once final mass manufacturing has started, the Client cannot cancel the order, modify the quantities without penalty, or claim a refund. In the event of an authorized project cancellation prior to final production, the Client remains liable for all accumulated design, raw material sourcing, and physical sampling costs incurred by the Company.

6. Sourcing, Shipping, and Transfer of Risk

DTL Merchandising leverages a verified international network of audited factories and global freight channels to support brand logistics worldwide. As a comprehensive “one-stop partner,” we are highly flexible and can accommodate a wide variety of shipping structures, including Delivered Duty Paid (DDP) logistics, where we handle complete import clearances and delivery directly to your door. The exact shipping terms, delivery options, and transfer of legal risk will be specified on the commercial invoice. Under standard terms, the legal risk of damage, loss, or theft of the Goods transfers to the Client at the point of delivery specified by the designated shipping term.

7. Intellectual Property Rights

The Client guarantees that any logos, designs, trademarks, or visual assets supplied to DTL Merchandising for printing or customization belong entirely to the Client or are fully licensed. The Client will indemnify and hold DTL Merchandising completely harmless against any legal actions or copyright infringement claims arising from the production of Client-supplied designs. The Company retains all intellectual property rights to its native design concepts, catalog assets, layouts, and unique physical display engineering until ownership is explicitly transferred in a separate signed contract.

8. Limitation of Liability

To the maximum extent permitted by applicable law, DTL Merchandising shall not be held liable for indirect, incidental, punitive, or consequential damages (including, but not limited to, loss of corporate profits, business interruption, event delays, or retail distribution launch disruptions) arising out of shipping delays, factory shortages, or third-party delivery issues. The maximum total liability of the Company for any confirmed claim or manufacturing defect shall never exceed the net monetary amount paid by the Client for that specific order.

9. Governing Law and Dispute Resolution

These Terms and Conditions, alongside any primary commercial manufacturing agreements entered into with the Company, shall be governed by, construed, and enforced in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any unresolved disputes, legal disagreements, or contractual claims arising between DTL Merchandising and the Client shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

10. Contact Information

For any legal inquiries or clarifications regarding these commercial Terms, please contact us at:

Email: contact@dtl-merchandising.com
Address: Wayson Commercial Building, 28 Connaught Road West, Sheung Wan, Hong Kong