Effective Date: July 14, 2025

At DTL Merchandising (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website dtl-merchandising.com (the “Site”), request our catalog, or submit an inquiry for a merchandising quotation.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site:

Contact & Professional Information: When you fill out our “Request Catalogue” form or send an email, we collect your Full Name, Company Name, Job Title, Business E-mail, and Phone/WhatsApp Number.
Inquiry & Project Details: We collect information about the custom merchandising services you select (such as Point of Sale Materials (POSM), Corporate Gifts, Visual Merchandising, Retail Merchandise, etc.) and specific project details you choose to share.
Device & Analytics Data: When you browse our Site, we automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, and referring URLs.

2. How We Use Your Personal Information

We use the information we collect for the following business purposes:

To Fulfill Your Requests: To email you the DTL Merchandising company profile or product catalog.
To Provide Quotations: To evaluate, draft, and reply to your inquiries for retail or promotional merchandising quotes.
To Maintain Communications: To contact you via email or WhatsApp regarding ongoing or future merchandising projects.
To Improve Our Website: To analyze browsing trends so we can optimize our site’s user experience.
To Comply with Laws: To fulfill any legal obligations or enforce our terms of service.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or executing your logistics and delivery (such as shipping, manufacturing, and warehousing partners). These partners are contractually obligated to keep your information secure and use it only for the services they provide to us.

4. Cookies and Tracking Technologies

Our website uses cookies to analyze traffic and customize your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function optimally.

5. Third-Party Links

Our website may contain links to external sites (such as LinkedIn or WhatsApp). We do not control, and are not responsible for, the privacy policies or data practices of these third-party platforms.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights and Choices

Depending on your location (such as the EU/GDPR or California/CCPA), you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request that we correct inaccurate personal data.
The right to request the deletion of your personal data.
The right to opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@dtl-merchandising.com
Phone: 852 51326901
Address: Wayson Commercial Building, 28 Connaught Road West, Sheung Wan, Hong Kong